Hopeless service

I have been without wifi for more than a week now. i lodge a complain one week back. they informed me the problem was with telkom. I called again today. They inform me the person who assisted me lodged the complain with the wrong company. i must wait another 48 hours. yet i will be billed for one month. i was active for only two weeks. my children are doing online schooling and we dont have internet. i immediately cancelled my fibre order.