Hopeless & Lost

I am fed up with the service I've received from Mweb, i have taken out an uncapped 2MB line contract with mweb. Received my router (happy days) but to set it up has been an on-going two week mission since the 12th August. Apparently i am waiting for a technician to assist me with the problem. I am very disappointed with this as i feel the issue has been taken likely as I've been told there is nothing they can do from their side and that they are waiting for telkom, are you even pressing Telkom to do anything about it, the last time i received feedback from mweb about this issue was on the 18th of August, I was told that this process would take 7-10 working days . I feel that I have made a mistake in jumping on-board with Mweb. My Ref No. is ***