NS
Neil S
1 reviews | Active since Mar 2026
05 Jun 2026, 10:40
Holding on like forever to get someone to answer
Ordered VoIP 2 weeks back. Nothing happened. Today (05/06/2026) I called them. Held on for 45 minutes before someone answered. Keep in mind the whole time I was told by the voice prompts 'You are 1st in line'. All the said was sorry for the wait. Not good enough. And please don't tell me you only have 1 agent taking calls. And what makes matters worse is that I was actually calling to upgrade my line. More money for them but they can't even answer their phones in time. Pathetic to say the least
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Mweb's replyOfficial
05 Jun 2026, 11:46Hi Neil,
Thank you for taking the time to share your experience with us. We understand how frustrating it must be to spend so long trying to get through to support, especially when you’re looking for feedback on your VoIP order while also trying to upgrade your service. When something that should be straightforward takes this much effort, it can feel unnecessarily difficult.
We can see that you were eventually assisted by an agent who escalated your order. However, the effort it took to reach that point did not meet the standard you should expect. To move this forward, we’ve arranged for the Sales Team to reach out to you directly and assist with your upgrade request.
If there are any outstanding queries or if you’d like us to stay involved, feel free to send us a direct message on Hello Peter, and we’ll gladly continue assisting you.
Kind regards,
Mweb Team
Thank you for taking the time to share your experience with us. We understand how frustrating it must be to spend so long trying to get through to support, especially when you’re looking for feedback on your VoIP order while also trying to upgrade your service. When something that should be straightforward takes this much effort, it can feel unnecessarily difficult.
We can see that you were eventually assisted by an agent who escalated your order. However, the effort it took to reach that point did not meet the standard you should expect. To move this forward, we’ve arranged for the Sales Team to reach out to you directly and assist with your upgrade request.
If there are any outstanding queries or if you’d like us to stay involved, feel free to send us a direct message on Hello Peter, and we’ll gladly continue assisting you.
Kind regards,
Mweb Team
Mweb's reply05 Jun 2026, 11:46
Official
Hi Neil,
Thank you for taking the time to share your experience with us. We understand how frustrating it must be to spend so long trying to get through to support, especially when you’re looking for feedback on your VoIP order while also trying to upgrade your service. When something that should be straightforward takes this much effort, it can feel unnecessarily difficult.
We can see that you were eventually assisted by an agent who escalated your order. However, the effort it took to reach that point did not meet the standard you should expect. To move this forward, we’ve arranged for the Sales Team to reach out to you directly and assist with your upgrade request.
If there are any outstanding queries or if you’d like us to stay involved, feel free to send us a direct message on Hello Peter, and we’ll gladly continue assisting you.
Kind regards,
Mweb Team
Thank you for taking the time to share your experience with us. We understand how frustrating it must be to spend so long trying to get through to support, especially when you’re looking for feedback on your VoIP order while also trying to upgrade your service. When something that should be straightforward takes this much effort, it can feel unnecessarily difficult.
We can see that you were eventually assisted by an agent who escalated your order. However, the effort it took to reach that point did not meet the standard you should expect. To move this forward, we’ve arranged for the Sales Team to reach out to you directly and assist with your upgrade request.
If there are any outstanding queries or if you’d like us to stay involved, feel free to send us a direct message on Hello Peter, and we’ll gladly continue assisting you.
Kind regards,
Mweb Team