AW
Allistor W
1 reviews | Active since Oct 2018
31 Mar 2026, 11:36
Holding on for more than a hour and still nr 3 in the queue
What is happening with MWEB? Phoning them is a nightmare. As I am typing this message, I am holding on. For the last hour I am Nr 3 in the queue??????? Is there only ONE representative working for MWEB or what the hell is going on? Really MWEB, I have been a client for almost 20 years and NEVER have I exprerience such poor service. Two weeks ago I also had an issue with MWEB and it is really a nightmare to hold on for so long. Very very poor service!!!!!
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Replies (5)0
Replies (5)
Mweb's replyOfficial
31 Mar 2026, 11:39Hi Allistor, we completely understand how frustrating this must be, waiting for hours on the phone, especially as a loyal client for nearly 20 years, is not the experience you should have with Mweb. Long wait times and repeated difficulties in getting support clearly impact your day, and your frustration is entirely justified. To ensure your concerns are addressed efficiently, please send us a direct message (DM) with your account and query details. Once we receive this, our team will review your situation thoroughly and provide guidance on the next steps. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply31 Mar 2026, 11:39
Official
Hi Allistor, we completely understand how frustrating this must be, waiting for hours on the phone, especially as a loyal client for nearly 20 years, is not the experience you should have with Mweb. Long wait times and repeated difficulties in getting support clearly impact your day, and your frustration is entirely justified. To ensure your concerns are addressed efficiently, please send us a direct message (DM) with your account and query details. Once we receive this, our team will review your situation thoroughly and provide guidance on the next steps. Kind regards,
The Mweb Team
The Mweb Team
AW
Allistor W's updateReviewer Update
31 Mar 2026, 12:02Also just want to inform you, I am still holding on. Its been now almost an hour and 30 minutes just waiting. Not good at all.
AW
Allistor W's update31 Mar 2026, 12:02
Reviewer Update
Also just want to inform you, I am still holding on. Its been now almost an hour and 30 minutes just waiting. Not good at all.
Mweb's replyOfficial
31 Mar 2026, 12:11Hi Allistor, we completely understand how frustrating this is, waiting for over an hour and a half without resolution is far from the experience you should have, especially when a reliable connection is essential. We’ve located your account and can confirm there is an open ticket with our Technical team, who are actively investigating the connection issue to identify the root cause and restore your service as quickly as possible. While we cannot provide an exact resolution time, please be assured your case is being reviewed with priority. We appreciate your patience and will communicate any updates as soon as they are available. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply31 Mar 2026, 12:11
Official
Hi Allistor, we completely understand how frustrating this is, waiting for over an hour and a half without resolution is far from the experience you should have, especially when a reliable connection is essential. We’ve located your account and can confirm there is an open ticket with our Technical team, who are actively investigating the connection issue to identify the root cause and restore your service as quickly as possible. While we cannot provide an exact resolution time, please be assured your case is being reviewed with priority. We appreciate your patience and will communicate any updates as soon as they are available. Kind regards,
The Mweb Team
The Mweb Team
AW
Allistor W's updateReviewer Update
31 Mar 2026, 12:20Thanks so much. But Vumatel did contact me and told me they are sending out a technical team today to sort out my line. This is not the reason why I am phoning MWEB today, I am trying to apply for a Free to use modem. That is my reason for calling MWEB today. I, eventually after about an hour and 30 minutes got hold of an agent.
AW
Allistor W's update31 Mar 2026, 12:20
Reviewer Update
Thanks so much. But Vumatel did contact me and told me they are sending out a technical team today to sort out my line. This is not the reason why I am phoning MWEB today, I am trying to apply for a Free to use modem. That is my reason for calling MWEB today. I, eventually after about an hour and 30 minutes got hold of an agent.
Mweb's replyOfficial
31 Mar 2026, 12:24Hi Allistor, thank you for clarifying, and we completely understand how frustrating it must have been to wait over an hour and a half just to speak to an agent. We’ve logged your request with the Retentions team to review your application for a free-to-use modem and assist you further.They will look into your case and guide you on the next steps to ensure your request is processed efficiently.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply31 Mar 2026, 12:24
Official
Hi Allistor, thank you for clarifying, and we completely understand how frustrating it must have been to wait over an hour and a half just to speak to an agent. We’ve logged your request with the Retentions team to review your application for a free-to-use modem and assist you further.They will look into your case and guide you on the next steps to ensure your request is processed efficiently.Kind regards,
The Mweb Team
The Mweb Team