AJ
Alex J
1 reviews | Active since May 2026
07 May 2026, 12:56
Holding for Hours and not a Customer Service person to be found...
I would dish out 0 stars if this were possible. I have been on hold to their call centre to cancel an account as we are moving. So I have now been holding for over 2.5 hours... still holding and all I have managed to do is move from position 4 to position 1... seriously a call centre can't deal with 4 calls in over 2 hours... A complete farce!
Helpful (0)
Replies (5)0
Replies (5)
Mweb's replyOfficial
07 May 2026, 13:11Hi Alex,
We understand how incredibly frustrating it must be to spend hours on hold just to cancel an account, especially when the process feels unnecessarily drawn out and unresponsive. Being left waiting for that long would test anyone’s patience, and we recognise how disappointing this has been for you.
Arrangements have now been made for our Cancellations Team to reach out to the account holder directly and assist with the cancellation request, ensuring the correct steps are followed and the matter is handled properly from here.
If you need any further assistance, you’re welcome to engage with us again via Hello Peter, where the matter can continue to be tracked.
Kind regards,
Mweb Team
We understand how incredibly frustrating it must be to spend hours on hold just to cancel an account, especially when the process feels unnecessarily drawn out and unresponsive. Being left waiting for that long would test anyone’s patience, and we recognise how disappointing this has been for you.
Arrangements have now been made for our Cancellations Team to reach out to the account holder directly and assist with the cancellation request, ensuring the correct steps are followed and the matter is handled properly from here.
If you need any further assistance, you’re welcome to engage with us again via Hello Peter, where the matter can continue to be tracked.
Kind regards,
Mweb Team
Mweb's reply07 May 2026, 13:11
Official
Hi Alex,
We understand how incredibly frustrating it must be to spend hours on hold just to cancel an account, especially when the process feels unnecessarily drawn out and unresponsive. Being left waiting for that long would test anyone’s patience, and we recognise how disappointing this has been for you.
Arrangements have now been made for our Cancellations Team to reach out to the account holder directly and assist with the cancellation request, ensuring the correct steps are followed and the matter is handled properly from here.
If you need any further assistance, you’re welcome to engage with us again via Hello Peter, where the matter can continue to be tracked.
Kind regards,
Mweb Team
We understand how incredibly frustrating it must be to spend hours on hold just to cancel an account, especially when the process feels unnecessarily drawn out and unresponsive. Being left waiting for that long would test anyone’s patience, and we recognise how disappointing this has been for you.
Arrangements have now been made for our Cancellations Team to reach out to the account holder directly and assist with the cancellation request, ensuring the correct steps are followed and the matter is handled properly from here.
If you need any further assistance, you’re welcome to engage with us again via Hello Peter, where the matter can continue to be tracked.
Kind regards,
Mweb Team
AJ
Alex J's updateReviewer Update
07 May 2026, 13:16And so the farce continues... the account holder is my mother who needs help in dealing with these matters... so reaching out to her is about as useful as chocolate fireman... This is the very reason I am calling the call centre myself... I have full power of attorney etc etc to sort these things out on her behalf... So I am still holding... NOW 3 HOURS... Although the lady embedded in the call holding sequence keeps assuring me that you are "sorry about the wait..."
So either contact me directly or answer the flipping call centre phone.
Another example of systems running a business rather than a genuine care for customers...
So either contact me directly or answer the flipping call centre phone.
Another example of systems running a business rather than a genuine care for customers...
AJ
Alex J's update07 May 2026, 13:16
Reviewer Update
And so the farce continues... the account holder is my mother who needs help in dealing with these matters... so reaching out to her is about as useful as chocolate fireman... This is the very reason I am calling the call centre myself... I have full power of attorney etc etc to sort these things out on her behalf... So I am still holding... NOW 3 HOURS... Although the lady embedded in the call holding sequence keeps assuring me that you are "sorry about the wait..."
So either contact me directly or answer the flipping call centre phone.
Another example of systems running a business rather than a genuine care for customers...
So either contact me directly or answer the flipping call centre phone.
Another example of systems running a business rather than a genuine care for customers...
AJ
Alex J's updateReviewer Update
07 May 2026, 13:18Funny how a response happens within minutes on Hello Peter but it takes hours for NOTHING to happen in the real world...
AJ
Alex J's update07 May 2026, 13:18
Reviewer Update
Funny how a response happens within minutes on Hello Peter but it takes hours for NOTHING to happen in the real world...
AJ
Alex J's updateReviewer Update
07 May 2026, 13:25Sadly I have to attend to real work and real meetings, and need to drop my call after over three hours... NOTHING ACHIEVED...
AJ
Alex J's update07 May 2026, 13:25
Reviewer Update
Sadly I have to attend to real work and real meetings, and need to drop my call after over three hours... NOTHING ACHIEVED...
Mweb's replyOfficial
07 May 2026, 14:04Hi Alex,
We understand that you’re trying to manage this on your mother’s behalf and that repeated attempts to route communication to the account holder, despite your involvement and authority, has only added to the frustration. We recognise that this makes an already difficult process unnecessarily complicated.
To address this, an update has been sent to the Cancellations Team requesting that they contact you directly, rather than the account holder, so the matter can be handled more effectively and without further delays. The context around your role in assisting has been clearly noted to avoid continued misdirection.
Kind regards,
Mweb Team
We understand that you’re trying to manage this on your mother’s behalf and that repeated attempts to route communication to the account holder, despite your involvement and authority, has only added to the frustration. We recognise that this makes an already difficult process unnecessarily complicated.
To address this, an update has been sent to the Cancellations Team requesting that they contact you directly, rather than the account holder, so the matter can be handled more effectively and without further delays. The context around your role in assisting has been clearly noted to avoid continued misdirection.
Kind regards,
Mweb Team
Mweb's reply07 May 2026, 14:04
Official
Hi Alex,
We understand that you’re trying to manage this on your mother’s behalf and that repeated attempts to route communication to the account holder, despite your involvement and authority, has only added to the frustration. We recognise that this makes an already difficult process unnecessarily complicated.
To address this, an update has been sent to the Cancellations Team requesting that they contact you directly, rather than the account holder, so the matter can be handled more effectively and without further delays. The context around your role in assisting has been clearly noted to avoid continued misdirection.
Kind regards,
Mweb Team
We understand that you’re trying to manage this on your mother’s behalf and that repeated attempts to route communication to the account holder, despite your involvement and authority, has only added to the frustration. We recognise that this makes an already difficult process unnecessarily complicated.
To address this, an update has been sent to the Cancellations Team requesting that they contact you directly, rather than the account holder, so the matter can be handled more effectively and without further delays. The context around your role in assisting has been clearly noted to avoid continued misdirection.
Kind regards,
Mweb Team