Holding for 3 hours only to still not get answered

I had sincerely hoped not to escalate this matter publicly, but after months of failed communication, I have no alternative.

I have been a customer of Mweb / Evotel for approximately 3–4 years. Over the past 4 months, I have made numerous documented attempts — via calls, extended hold times, and online chat — to request a simple and reasonable billing adjustment. I get paid on the 15th of each month, and I requested that my billing date be aligned accordingly.

Despite these repeated attempts, no assistance has been provided.

Most recently, I remained on hold for nearly 3 hours, including being placed at position 1 in the queue without ever being assisted, shortly before your stated closing time. This is not an isolated incident but part of an ongoing pattern of non-responsiveness, particularly when the matter relates to billing.

In the meantime, I continue to receive payment demands without any acknowledgment of my prior communication or circumstances.

This constitutes not only poor service but a failure to provide reasonable customer support and fair administrative handling of a client account.

At this point, I have lost confidence in your ability to provide adequate service or support. I will be proceeding with the cancellation of my services and will escalate this matter further if necessary.

I trust this will be taken seriously.