1 reviews | Active since Sept 2026
Hire more call centre agents!!
I moved houses recently and MWEB arranged the transfer pretty seamlessly, so that part was great.
Unfortunately, the WiFi has no internet connection and trying to get help has been horrible. I’ve called MWEB, waited 45 minutes just to be told to contact Vuma, only for Vuma to send me back to MWEB. So now I’m back to waiting forever on the MWEB line again.
The AI bot isn’t really helping either, and the text chat has a massive waiting time too, almost as long as the calls.
Honestly, surely this is a sign that you need more consultants? Hire more people!!! Spending hours going back and forth just to sort out an internet connection, that I’m expected to pay in full at the end of the month, is incredibly frustrating.
We’re pleased to hear that the transfer to your new home was handled seamlessly. We understand, however, how frustrating it has been to still have no internet connection and then be sent between Mweb and Vuma while trying to get assistance.We can see that you’ve been in contact with our Technical Team and that troubleshooting was completed. Are you still unable to connect to the internet following the troubleshooting?Kind regards,
The Mweb Team
We’re pleased to hear that the transfer to your new home was handled seamlessly. We understand, however, how frustrating it has been to still have no internet connection and then be sent between Mweb and Vuma while trying to get assistance.We can see that you’ve been in contact with our Technical Team and that troubleshooting was completed. Are you still unable to connect to the internet following the troubleshooting?Kind regards,
The Mweb Team