1 reviews | Active since Feb 2020
Highly Unprofessional and Don’t give a damn
I cancelled my subscription of internet over a month ago. I have been having problems with MWEB’s service going back to the end of last year. It is the worst company to get hold of telephonically- it will take over half an hour for someone to answer. This is your cell phone account being charged for the call. They tried several time to sort out the problem but with no success. I am now waiting to get them to cancel my landline with Telekom and they just will not respond. Emails are sent back from them but from non reply addresses. For the live of God this is a back breaking experience every you need to chat to them. I in the meantime no no internet service from them but paying for the service. In my experience MWEB is extremely unprofessional and quite lax and shoddy when it comes to Customer Service (I am not sure if they use this term or understand it)
So I have to wait and see when someone deals with my problem. I will definitely not be using any service from this company ever even if my life depended on them
