ZJ
Zaid J
1 reviews | Active since Mar 2019
10 Mar 2026, 08:58
Highest level of incompetence
Moved into a new place, placed an order for fibre on 25-02-2026, it is now the 10th of March and still no installation, I'm on the phone with them every single day to no avail, very quick to deduct money from my account for no service!!!
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Mweb's replyOfficial
10 Mar 2026, 09:35Good morning, Zaid. We completely understand how frustrating and stressful this situation must be for you. Moving into a new place and eagerly waiting for your fibre connection, only to spend days calling with no resolution, would understandably be incredibly upsetting. On top of that, seeing payments being deducted for a service you haven’t received yet can feel unfair and exhausting. We truly appreciate you taking the time to share your experience, and we hear how challenging this has been for you.
To help move this forward, we’ve reached out to the Vumatel Activations Team to follow up on your order. They will provide feedback directly regarding the status of your order.
Thank you again for your patience while this is being addressed. T^
Mweb's reply10 Mar 2026, 09:35
Official
Good morning, Zaid. We completely understand how frustrating and stressful this situation must be for you. Moving into a new place and eagerly waiting for your fibre connection, only to spend days calling with no resolution, would understandably be incredibly upsetting. On top of that, seeing payments being deducted for a service you haven’t received yet can feel unfair and exhausting. We truly appreciate you taking the time to share your experience, and we hear how challenging this has been for you.
To help move this forward, we’ve reached out to the Vumatel Activations Team to follow up on your order. They will provide feedback directly regarding the status of your order.
Thank you again for your patience while this is being addressed. T^