High throttling and bad packet loss

Hi ALL<br> <br> <br> <br> <br> <br> <br> <br> I would just kindly like to know why I am currently still being throttled.<br> <br> <br> <br> <br> <br> <br> <br> The last week I have been receiving bad packet loss and high ping and crazy slow download this is even insane for throttling a Uncapped account that I have only download 79gig on a 2mg line.<br> <br> <br> <br> <br> <br> <br> <br> MWEB ID:***7<br> <br> <br> <br> <br> <br> <br> <br> Landline Number:***<br> <br> <br> <br> <br> <br> <br> <br> Also note My throttling started on Monday Night We are currently on Friday and no increase it's getting worse and worse why pay for a service when it's simply unusable.<br> <br> <br> <br> <br> 0.32mbps download is insane.<br> <br> <br> <br> <br> <br> <br> <br> Please resolve this today as this is currently just bad service when my internet is totally useless.<br> <br> <br> <br> <br> Please Respond with a answer or solution for this current problem.