High Latency, Slow Speed, Mail Issues, Throttling
I moved to Mweb years ago before their service became useless. I am on an uncapped 4MB ADSL line. Currently I have a latency to multiple South African servers of 400 ms. My line speed is running at a third of what it should be. Many of my mails are simply not delivered because of the mail servers bad reputation. The moment my usage breaches 110GB I am throttled to an eighth or less of my line. The majority of the traffic is shaped heavily, anything other than conventional browsing.<br> <br> So I am paying for a 4Mb uncapped line.. Expecting 400KBps download speeds, say 30ms delay locally, a mail service where I can receive and send mails.<br> <br> What I actually get is 100Kbps download speeds (when below the \cap"on my uncapped line of 110GB. 400ms to local servers"
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The latency issue you encountered may be caused by congestion, as it was evident with alternate ISP accounts and the Telkom guest account as well.
A line fault has been logged for you and will be in contact to obtain the required speed test and trace route results.
We will continue to contact you, until closure feedback has been provided to you.
Kind regards
MWEB Client Service
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The latency issue you encountered may be caused by congestion, as it was evident with alternate ISP accounts and the Telkom guest account as well.
A line fault has been logged for you and will be in contact to obtain the required speed test and trace route results.
We will continue to contact you, until closure feedback has been provided to you.
Kind regards
MWEB Client Service
