Higb priority Complaint for vuma Reach and mweb: cancel package

I would like to express my dissatisfaction with mweb and vuma Reach, from day of having my fire line installed, the installers mixed up the routers and gave me one that was supposed to be of another residence vice versa. The technician who came to visit my premises is the one who picked up this mishap and was able to activate this Fibre router through their call centre, Every month since the I get disconnected everytime my debit order goes off and it's a hassle coz I have to call vuma and mweb simultaneously and loads of time and airtime wassted, today I've called mweb three times and vuma also 3 times and my line has been off since Sunday. The technician lady on the phone tells me her manager says I might be under a different ISP which is absurd because I move from LTE to Fibre only with mweb, they are even given me a run around with password changes and access to the router as j have requested changes for months under my user mweb accoubt which still doesn't link to the router. I'm so frustrated with the service and this is a monthlg occurance. Ij want to cancel this package and get paid back my money that was deducted for my debit order on the 21sf. Three days of no internet access and j can even work from home because of this inconvenience.