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rodney M
1 reviews | Active since Mar 2015
20 May 2026, 16:00
Hidden contract terms and unfair cancellation fees I signed up for a 30-day trial with Mweb, but it was never disclosed to me that this would automatically lock me into a 12-month contract
Hidden contract terms and unfair cancellation fees I signed up for a 30-day trial with Mweb, but it was never disclosed to me that this would automatically lock me into a 12-month contract. After I cancelled the VPN service, Mweb hit me with a massive R4,000 cancellation fee. Because I refuse to pay this undisclosed fee, they have now disconnected my separate month-to-month internet contract. This is completely unacceptable and hidden-cost marketing at its worst.
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Replies (1)Mweb's replyOfficial
20 May 2026, 16:05Hi Rodney
We understand how concerning this situation is, especially around contract terms, cancellation fees, and the impact on your connectivity.
We have arranged for our billing team to review the service suspension and your account in detail. They will be in touch directly to discuss the next steps and provide clarity on the charges.
We are committed to resolving this with you as quickly and transparently as possible.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply20 May 2026, 16:05
Official
Hi Rodney
We understand how concerning this situation is, especially around contract terms, cancellation fees, and the impact on your connectivity.
We have arranged for our billing team to review the service suspension and your account in detail. They will be in touch directly to discuss the next steps and provide clarity on the charges.
We are committed to resolving this with you as quickly and transparently as possible.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
