S
Siphelele
1 reviews | Active since Aug 2026
29 Aug 2026, 16:07
Hi, the major risk with your company is delivery
Hi, the major risk with your company is delivery. It's almost impossible to get through to someone on all communication channels, your customer service agents take forever to respond. I think if the company could enhance the service delivery SLAs, a lot could improve. I am certain that your team has lost a good number of prospect customers due to service response levels. I hope this finds a willing ear.
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Mweb's replyOfficial
31 Aug 2026, 10:59Hi Siphelele,
Thank you for taking the time to share such detailed feedback. We understand your concerns around response times and the difficulty you’ve experienced when trying to reach our teams across different support channels. We recognise how delays in getting assistance can impact the overall customer experience, particularly when you need a query resolved promptly.Your feedback around service delivery and SLAs is valuable, and we appreciate you highlighting the potential impact this can have on both existing and prospective customers. We’re committed to making the support experience more accessible and efficient for our customers.For added convenience, you can also manage your Mweb services and account anytime with the Getting Started with the Mweb App (Latest App version: 2.1.14).Kind regards,
The Mweb Team
Thank you for taking the time to share such detailed feedback. We understand your concerns around response times and the difficulty you’ve experienced when trying to reach our teams across different support channels. We recognise how delays in getting assistance can impact the overall customer experience, particularly when you need a query resolved promptly.Your feedback around service delivery and SLAs is valuable, and we appreciate you highlighting the potential impact this can have on both existing and prospective customers. We’re committed to making the support experience more accessible and efficient for our customers.For added convenience, you can also manage your Mweb services and account anytime with the Getting Started with the Mweb App (Latest App version: 2.1.14).Kind regards,
The Mweb Team
Mweb's reply31 Aug 2026, 10:59
Official
Hi Siphelele,
Thank you for taking the time to share such detailed feedback. We understand your concerns around response times and the difficulty you’ve experienced when trying to reach our teams across different support channels. We recognise how delays in getting assistance can impact the overall customer experience, particularly when you need a query resolved promptly.Your feedback around service delivery and SLAs is valuable, and we appreciate you highlighting the potential impact this can have on both existing and prospective customers. We’re committed to making the support experience more accessible and efficient for our customers.For added convenience, you can also manage your Mweb services and account anytime with the Getting Started with the Mweb App (Latest App version: 2.1.14).Kind regards,
The Mweb Team
Thank you for taking the time to share such detailed feedback. We understand your concerns around response times and the difficulty you’ve experienced when trying to reach our teams across different support channels. We recognise how delays in getting assistance can impact the overall customer experience, particularly when you need a query resolved promptly.Your feedback around service delivery and SLAs is valuable, and we appreciate you highlighting the potential impact this can have on both existing and prospective customers. We’re committed to making the support experience more accessible and efficient for our customers.For added convenience, you can also manage your Mweb services and account anytime with the Getting Started with the Mweb App (Latest App version: 2.1.14).Kind regards,
The Mweb Team