Hero to Zero!

It is unfortunate that I have to rate the service of MWEB as 1 star because my initial interaction for fibre was seamless. However, more than 10days ago I app**** for Hosting services and it has yet to be resolved. I have called in daily to get an update however, on EACH occasion, after holding on for almost 20-30mins, the call gets cut. I have submitted online queries, still no resolution. It is understandably, unforeseen circumstances, however, does not justify the lack of customer service.