Here we go again... Your Apologies mean NOTHING.

Here we are again, even though someone contacted me the last time I left 1 star, the problem is still not resolved a month later and I woke up this morning to having 4x my expected premium deducted from my account. How about, if something is pending you leave a note not a charge waiting to go off if not redirected....

Where does anyone just have 2k to lose in the first week of April just before Easter. You guys are making me look unorganized and unreliable with these issues on my bank account. Don't force people to have a debit order in place when your accounts department is unable to follow along with account charges. Why doesn't my account have a note that describes last month's issue!!! You debited over 3k last month and I accepted your apology but when the same thing continues happening I feel your apologies are insincere because where are the preventative measures. This affects my credit report, my budget, my kick off for April.... COME ON! On top of that, I'm scared of opting to pay manually because how the hell do I know if the fee allocated is correct, but hey maybe that's how your accounts department is feeling.