1 reviews | Active since Mar 2009
Here we go again
<p>I logged a 1 star rating in November about mweb line.</p> <p> </p> <p>Its 3 months later and here we go again.</p> <p> </p> <p>This time our line went down and no explanation just a "we will log a fault for your line as we see some fault again" </p> <p> </p> <p>I cannot believe that Im still with mweb after all the issues. You need a lot of faith, lot of patience and a lot of cell data and minutes to be their client</p> <p> </p> <p>Man its frustrating to be a client to this place. Really need to get another option for internet</p>
Good Day gjg100
Thank you for taking the time to raise your concerns.
Our consultants have tried making contact with you via telephone, unfortunately we are not able to reach you via your Cell or work numbers.
The line fault was logged for you on the 19th, as the entire line is down. The voice portion of the line is down as well, which does point to the line being the cause.
Unfortunately, the infrastructure on which the service is offered does not belong to MWEB. We are dependent on Telkom to assist with the resolution of the line fault.
The line fault is subject to Telkom's up to 10 working day turnaround time.
Please bear with us during this time.
Kind regards
MWEB Client Services
Good Day gjg100
Thank you for taking the time to raise your concerns.
Our consultants have tried making contact with you via telephone, unfortunately we are not able to reach you via your Cell or work numbers.
The line fault was logged for you on the 19th, as the entire line is down. The voice portion of the line is down as well, which does point to the line being the cause.
Unfortunately, the infrastructure on which the service is offered does not belong to MWEB. We are dependent on Telkom to assist with the resolution of the line fault.
The line fault is subject to Telkom's up to 10 working day turnaround time.
Please bear with us during this time.
Kind regards
MWEB Client Services
Good Day gig100,
Thank you for taking the time to raise your concerns.
The line fault has since been address by Telkom and we have confirmed with you that the connection is in working order.
Please do let us know should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Good Day gig100,
Thank you for taking the time to raise your concerns.
The line fault has since been address by Telkom and we have confirmed with you that the connection is in working order.
Please do let us know should you require any further feedback or assistance.
Kind regards
MWEB Client Services