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chantell R

1 reviews | Active since Jan 2013

03 Mar 2016, 07:47

Held hostage in MWEB contract

This is the second month that I have no internet. Since 1 Feb I have been in contact with the technical support to fix my internet. After weeks of struggling, a cellphone bill of R3000 because i need that data for my business.. AND still no internet.<br> One man from mweb even said that it can takes months maybe years to have my internet fixed.<br> I phoned to cancel cause theres no solution to my problem with mweb and they still have the nerve to tell me I need to give one months notice.. even though my internet is STILL not working and no one knows when it will work again!<br> Mweb and Telkom are definitely in a competition to see who give the worst service..

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Replies (1)
Mweb
Mweb's reply03 Mar 2016, 14:41
Official
Hello chantellroos,

Thank you for bringing this to our attention, we appreciate you doing so.

As per your discussion with our Customer service consultant, this matter has now been addressed.

Your query has been escalated to the relevant department to investigate and to make contact with you.

Kind regards
MWEB Client Services

Best regards,