Having to wait for just on 3hrs for Technical Support from Mweb is really not how one should have to wait for assistance

Hi Ann,
Thank you for taking the time to share your experience with us. We understand how frustrating it must have been to wait close to three hours to reach technical support, as that is not the level of accessibility or responsiveness we aim to provide. Getting assistance should be a smooth and timely process, especially when you’re dealing with a service-related issue.
It’s appreciated that you also acknowledged the assistance received from Ishmail, and we’re glad to hear that your issue was eventually resolved. 
We remain focused on improving response times so customers can receive the help they need without unnecessary delays going forward.
Kind regards,
Mweb Team