AO
Andre O

1 reviews | Active since Mar 2018

25 Mar 2018, 10:15

Have NO words for Mweb

I don't know even where to start, I am with Mweb. I have moved my internet data and line to Mweb. I currently sit with an problem that has been ongoing for the past 4+- months. I have an 8 MBPS Uncapped line with Mweb. I have reported multiple times over and over again that i dont have internet or my line speed is to slow. After a Tech From Telkom Leaves my house everything works for an day and then the same problem. I currently have a speed of less than 2mbps on my internet line and my landline is completely down. I have reported it but still nothing has happens. I must honestly say the help i am getting from this ISP is the worst I have experience from any ISP. The fact that they cannot resolve the problem in the past 4 + months and the fact that you can complain and report as much as you want its not their problem its my problem. Nice hey. I am done with this ISP they don't have answers for me so I don't have patients with them anymore.

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Replies (1)
Mweb
Mweb's reply26 Mar 2018, 13:54
Official

Good day Andre

Thank you for bringing this to our attention.

As per your discussion with our Customer Care representative, this matter is now being addressed.
We will remain in contact with you until this has been resolved.

We would like to apologise sincerely for your frustration.

Kind regards
MWEB Client Services

Best regards,