have excuses not to activate my line

Dear MWEB Customer Service Management,

I am writing to express my extreme disappointment and frustration with the unacceptable level of customer service I have received from MWEB.

The lack of proper assistance, communication, and urgency in resolving my internet activation issue is completely unacceptable. As a customer, I expect professional service, clear communication, and prompt resolution of any problems.

I am requesting that my internet service be activated TODAY, 26 October 2026, without any further excuses or unnecessary delays.

Internet access is an essential service, and these delays are causing considerable frustration and inconvenience. It is unreasonable that a customer should have to repeatedly follow up or complain simply to receive the service they expect.

I require the following from MWEB:

Immediate activation of my internet service TODAY.

Written confirmation of when my connection will be active.

A clear explanation for the delay and the poor customer service experienced.

Immediate escalation of this matter to a senior manager who can take responsibility for resolving it.

I am extremely dissatisfied with the way this matter has been handled. MWEB should be prioritising customer satisfaction rather than leaving customers frustrated and without proper assistance.

Please treat this email as a FORMAL AND URGENT COMPLAINT.