Has the good service left with the Gupta’s?
I tried phoning technical department for the 4th time and keep on jumping up the que everytime ( from 2nd up to 15th?)the longer i hold the more i move further away from assistance? How does that work...you guys are really disappointing with your service. Not changing my plan earlier as i phoned and agreed with you in September just to find out later that i was still on a capped deal instead of uncapped like we agreed so i ran out of data and had to by booster packs to get my work done? and now not answering phones and switching of my internet with no warning again!!!??? I have work to do and you’re company is really making it difficult for me. Please can i have assistance TONIGHT!!! Why should I struggle to get assistance, you never struggle to get your money...
Good Day Michael,
Thank you for taking the time to raise your concerns.
I checked your account and noted that you requested a move to an 8Mbps standard package previously. The package has a throttling threshold of 250GB over a 30 day rolling window, while the 10Mbps standard package has a threshold of 300GB.
Please let us know if you are still interested in moving to the package and we will escalate the request to our team to assist with the downgrade.
You have since been in contact with our Technical team and managed to get the connection running.
Please do let us know regarding the downgrade and we will ensure you receive the assistance you require.
Kind regards
MWEB Client Services
Good Day Michael,
Thank you for taking the time to raise your concerns.
I checked your account and noted that you requested a move to an 8Mbps standard package previously. The package has a throttling threshold of 250GB over a 30 day rolling window, while the 10Mbps standard package has a threshold of 300GB.
Please let us know if you are still interested in moving to the package and we will escalate the request to our team to assist with the downgrade.
You have since been in contact with our Technical team and managed to get the connection running.
Please do let us know regarding the downgrade and we will ensure you receive the assistance you require.
Kind regards
MWEB Client Services