Has MWEB taken a vow of silence?

I scheduled a "Moving Home" on my fibre line (since I was still within contract period) but it seems MWEB don't want my business (or something). There has been no communication since the 25 Mar on when this will happen. It was scheduled for 22 Mar. The online query form has not been answered. The order progress has not been updated, and I can't sit on hold for an hour to only hope to get an answer. Only getting responses from a bot on X. Either release me from the contract or get that fibre installed.