HARDWARE ISSUED BECOME MY PROBLEM

I phoned in on the 27th report that my router is not working, call centre advised to log call with Telkom, Telkom was at my house, they told it's the modem that is giving problems. This is now the 2nd modem of mweb that has busted out in under a year. I then phone the mweb call centre again, they tell me to take the router to East Gate mall, I went there and there is no Mweb at East Gate. Then I was told to go to Menlyn, traveling all of this to sort our mweb's **** service. When I got to Menlyn the guy there told me that the FON modems have problems with Telkom's exchange services and mweb is working on it. When it will be fixed they don't know, so in the mean time I must sit with out an connection, I then told him to credit my services till you guys sort our you non existence service. I was told that cant be done. So then I asked for the router to be swopped out, also can not be done, I was told to wait, so I'm paying for a service that I'm not able use because you have hardware issues. I was then forced to buy a modem at mweb in order to connect again. So that is now R719 out of my pocket due to your lack of service and km's of petrol driven out,