JJ
Johnno J
1 reviews | Active since Aug 2023
13 Apr 2026, 14:03
Handing over to credit bureaus for account in arrears when cancellation had already been done months ago!
So I cancelled a service that I was not using at all for over a year, I received confirmation of my cancellation request from MWEB, and MWeb went and reinstated the service again for another year anyway despite my confirmation of cancellation. I have called numerous times, each time I get confirmation that the cancellation was indeed done. I finally thought everything has been sorted out now, but have now today received an sms stating my account is in arrears and unless payment is received my account will be handed over to the credit bureaus for black listing! How disgusting and dishonest is this service from MWEB?
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Mweb's replyOfficial
13 Apr 2026, 14:43Hello Johnno.
We hear how concerning and frustrating this is, especially after receiving confirmation of cancellation, only for the service to be reinstated and invoices generated again. Being notified of arrears and potential credit bureau action in this context is understandably alarming.
We hear how concerning and frustrating this is, especially after receiving confirmation of cancellation, only for the service to be reinstated and invoices generated again. Being notified of arrears and potential credit bureau action in this context is understandably alarming.
We’ve escalated your case to our Finance team to urgently review the account history, including the cancellation confirmation, reinstatement, and all billing entries. They will contact you directly to clarify what occurred and advise on the correct next steps.
What happens next
- Full audit of your account and billing timeline
- Verification of the original cancellation and any reinstatement triggers
- Correction of any incorrect charges or arrears status
- Direct feedback with resolution and confirmation
Your experience is being taken seriously, and this will be addressed with priority to ensure the account is accurately aligned.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply13 Apr 2026, 14:43
Official
Hello Johnno.
We hear how concerning and frustrating this is, especially after receiving confirmation of cancellation, only for the service to be reinstated and invoices generated again. Being notified of arrears and potential credit bureau action in this context is understandably alarming.
We hear how concerning and frustrating this is, especially after receiving confirmation of cancellation, only for the service to be reinstated and invoices generated again. Being notified of arrears and potential credit bureau action in this context is understandably alarming.
We’ve escalated your case to our Finance team to urgently review the account history, including the cancellation confirmation, reinstatement, and all billing entries. They will contact you directly to clarify what occurred and advise on the correct next steps.
What happens next
- Full audit of your account and billing timeline
- Verification of the original cancellation and any reinstatement triggers
- Correction of any incorrect charges or arrears status
- Direct feedback with resolution and confirmation
Your experience is being taken seriously, and this will be addressed with priority to ensure the account is accurately aligned.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team