AG
Alastair G
1 reviews | Active since Aug 2010
04 Apr 2016, 15:31
Handing over of accounts
I received a call from a lawyer company claiming that my account had been handed over to them for collection of just over R300. I am not aware of this amount outstanding from me to you. <br> <br> I have been a client of Mweb for over a decade. I receive a statement every month, which I pay, but nothing relating to this. You guys are clueless. <br> <br> No one from Mweb has ever phoned me to notify me or discuss this. None of my numbers have changed recently, all you need to do is pick up the phone. This is just a sign of how bad the quality of service Mweb offers is. It's pathetic. :(
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Replies (1)Mweb's replyOfficial
04 Apr 2016, 16:46Hello Al Gray,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Mweb's reply04 Apr 2016, 16:46
Official
Hello Al Gray,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
