BG
Bani G
1 reviews | Active since Oct 2019
27 Aug 2026, 02:48
Greedy and unreliable
Terrible experience. Fibre payment collection day is the first why are you charging me for failed collection for an entire 200 rand when you tried to collection mid month. You collect on random days of the month and charge me for late payment. Collection day is the first. My WiFi cost per month fluctuates wildly. I will pay on the first no later or sooner. ****my and greedy practice.
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Replies (2)BG
Bani G's updateReviewer Update
27 Aug 2026, 02:50Refund me all the “late payment fees” for any debit orders that were attempted mid month asap.
BG
Bani G's update27 Aug 2026, 02:50
Reviewer Update
Refund me all the “late payment fees” for any debit orders that were attempted mid month asap.
Mweb's replyOfficial
27 Aug 2026, 08:26Morning Bani
We understand why fluctuating amounts would be frustrating, particularly when you expect your payment to be collected on a specific date. We’d like to review the billing details with you so the charges can be explained and any concerns can be addressed correctly.Please reach out to our Live Chat support via Mweb. Simply select the chat bubble in the bottom-right corner of the website. One of our Support agents can securely verify your billing information and assist you directly.If you’re also experiencing a connection issue, our Support team can help you troubleshoot by checking:
Kind regards,
The Mweb Team
We understand why fluctuating amounts would be frustrating, particularly when you expect your payment to be collected on a specific date. We’d like to review the billing details with you so the charges can be explained and any concerns can be addressed correctly.Please reach out to our Live Chat support via Mweb. Simply select the chat bubble in the bottom-right corner of the website. One of our Support agents can securely verify your billing information and assist you directly.If you’re also experiencing a connection issue, our Support team can help you troubleshoot by checking:
- That your fibre ONT and router are powered on and showing their normal indicator lights.
- That the fibre cable is securely connected to the ONT and router.
- Restarting the ONT first, waiting a few minutes, and then restarting the router.
- Checking whether the issue affects all connected devices or only one device.
- Connecting a device via Ethernet, where possible, to determine whether the issue is with Wi-Fi or the fibre connection itself.
Kind regards,
The Mweb Team
Mweb's reply27 Aug 2026, 08:26
Official
Morning Bani
We understand why fluctuating amounts would be frustrating, particularly when you expect your payment to be collected on a specific date. We’d like to review the billing details with you so the charges can be explained and any concerns can be addressed correctly.Please reach out to our Live Chat support via Mweb. Simply select the chat bubble in the bottom-right corner of the website. One of our Support agents can securely verify your billing information and assist you directly.If you’re also experiencing a connection issue, our Support team can help you troubleshoot by checking:
Kind regards,
The Mweb Team
We understand why fluctuating amounts would be frustrating, particularly when you expect your payment to be collected on a specific date. We’d like to review the billing details with you so the charges can be explained and any concerns can be addressed correctly.Please reach out to our Live Chat support via Mweb. Simply select the chat bubble in the bottom-right corner of the website. One of our Support agents can securely verify your billing information and assist you directly.If you’re also experiencing a connection issue, our Support team can help you troubleshoot by checking:
- That your fibre ONT and router are powered on and showing their normal indicator lights.
- That the fibre cable is securely connected to the ONT and router.
- Restarting the ONT first, waiting a few minutes, and then restarting the router.
- Checking whether the issue affects all connected devices or only one device.
- Connecting a device via Ethernet, where possible, to determine whether the issue is with Wi-Fi or the fibre connection itself.
Kind regards,
The Mweb Team