AR
Andrew R

1 reviews | Active since Apr 2015

01 Jun 2015, 14:42

Greeat service, feedback and follow up

I signed up for an mweb account, but it could not be activated due to telkom taking nearly 3 months to clear an open order on the line and to come and activate the line. Completely pathetic service and could never reach anyone when i called to get anything done.<br> <br> Once they eventually did activate the line my dealings moved back to Mweb, and what a pleasure. Clinton Petersen was fantastic in arranging a credit on my account for services i couldn't use while the line wasn't active, providing me with accurate, detailed and timely feedback and keeping me informed the whole way through. And when you call mweb and leave a message...PEOPLE CALL YOU BACK! It's nice to know that some service providers in SA are actually still striving to provide service. Thanks

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Replies (1)
Mweb
Mweb's reply01 Jun 2015, 15:17
Official
Hello raymondorae,

Thank you for taking the time to provide us your positive feedback.

We really appreciate your kind words and will ensure that Clinton and his manager receives your feedback.

We will continue to strive to deliver excellent service to all our clients.

Please do not hesitate to contact us should you require any further feedback or assistance.

Kind regards
MWEB Client Services