GREAT technical staff - Processes suck

I have receive a number of emails from MWEB asking why I have not activated my router yet! <br> <br> I am still waiting for them to provide a router that works. When they activated my account I discovered that the router they provided was faulty and it has taken longer to get it replaced than it did to get the faulty one in the first place.<br> <br> All the while they are charging me for a service that they cannot provide.<br> <br> What ever you do don't phone the help desk it will use up all your cell phone airtime. They answer the facebook message system.