Great Service turned Horribly bad!

Used to get great service from support team, but now they are destroying my business! Domain 1: Logged a support ticket that Mweb's server was giving "500 Internal Error" errors on the 12th...finally got a reply that they did something -which did not work -on the 17th!...problem have still not been resolved.

Domain 2: Logged a support ticket that Mweb's server now also gave "500 Internal Error" on another domain of mine -that I have not even worked on in the past 2 weeks!

Got the generic reply that the ticket has bee transferred to the hosting team, and that I can mail them at ********** have already rep**** previously (to this generic response) that the hosting email address does not work if I mail them.

In the meantime, I am unable to invoice my 2 biggest clients, but low and behold Mweb will invoice me...and still not resolve my problem. I have been struggling to get the first domain up again for 9 days now! And here comes the long weekend...Mweb's support ticket auto-response: "Our service teams are available from 8am to 4pm weekdays..."

I am now also suffering huge reputation damamge, but oh, I am sorry, the problem has been forwarded to a team that does nothing and whose email does not work, and oh...they are only available 8am to 4pm weekdays.

Client ID: ********** 3