K
Kaylene
1 reviews | Active since Apr 2026
16 Apr 2026, 08:32
Great service needs ...
Great service needs work on the live chat though takes too long to get an agent took me a week to get assistance
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Replies (1)
Mweb's replyOfficial
16 Apr 2026, 08:46Good morning, Kaylene.
Thank you for your feedback and for recognising the service overall. We’re really glad to hear that, while also acknowledging your experience with live chat. Waiting that long to get assistance is not the standard we aim to deliver, and we understand how frustrating that must have been. Improving response times across our support channels is a key focus, and your feedback helps us highlight where we need to do better. If there’s anything you still need assistance with, please feel free to send us a private message with your details, and we’ll ensure it’s prioritised.
Kind regards,
The Mweb Team
Thank you for your feedback and for recognising the service overall. We’re really glad to hear that, while also acknowledging your experience with live chat. Waiting that long to get assistance is not the standard we aim to deliver, and we understand how frustrating that must have been. Improving response times across our support channels is a key focus, and your feedback helps us highlight where we need to do better. If there’s anything you still need assistance with, please feel free to send us a private message with your details, and we’ll ensure it’s prioritised.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply16 Apr 2026, 08:46
Official
Good morning, Kaylene.
Thank you for your feedback and for recognising the service overall. We’re really glad to hear that, while also acknowledging your experience with live chat. Waiting that long to get assistance is not the standard we aim to deliver, and we understand how frustrating that must have been. Improving response times across our support channels is a key focus, and your feedback helps us highlight where we need to do better. If there’s anything you still need assistance with, please feel free to send us a private message with your details, and we’ll ensure it’s prioritised.
Kind regards,
The Mweb Team
Thank you for your feedback and for recognising the service overall. We’re really glad to hear that, while also acknowledging your experience with live chat. Waiting that long to get assistance is not the standard we aim to deliver, and we understand how frustrating that must have been. Improving response times across our support channels is a key focus, and your feedback helps us highlight where we need to do better. If there’s anything you still need assistance with, please feel free to send us a private message with your details, and we’ll ensure it’s prioritised.
Kind regards,
The Mweb Team
Best regards,