H
Helen
1 reviews | Active since Jun 2026
04 Jun 2026, 14:50
Great product, but r...
Great product, but response time to issues is slow both in call center and WhatsApp function
Helpful (0)
Replies (1)0
Replies (1)Mweb's replyOfficial
04 Jun 2026, 14:52Hi Helen,
Thank you for sharing your feedback.We’re glad to hear you’re happy with the product itself, however we understand your concern regarding response times across both the call centre and WhatsApp support. Delays in getting assistance can be frustrating, especially when you’re trying to resolve an issue quickly and expect consistent, timely support.Your feedback is important and has been noted, particularly around improving accessibility and reducing wait times across our support channels. We’re always working on improving these touchpoints to ensure a smoother and more responsive customer experience.Kind regards,
The Mweb Team
Thank you for sharing your feedback.We’re glad to hear you’re happy with the product itself, however we understand your concern regarding response times across both the call centre and WhatsApp support. Delays in getting assistance can be frustrating, especially when you’re trying to resolve an issue quickly and expect consistent, timely support.Your feedback is important and has been noted, particularly around improving accessibility and reducing wait times across our support channels. We’re always working on improving these touchpoints to ensure a smoother and more responsive customer experience.Kind regards,
The Mweb Team
Mweb's reply04 Jun 2026, 14:52
Official
Hi Helen,
Thank you for sharing your feedback.We’re glad to hear you’re happy with the product itself, however we understand your concern regarding response times across both the call centre and WhatsApp support. Delays in getting assistance can be frustrating, especially when you’re trying to resolve an issue quickly and expect consistent, timely support.Your feedback is important and has been noted, particularly around improving accessibility and reducing wait times across our support channels. We’re always working on improving these touchpoints to ensure a smoother and more responsive customer experience.Kind regards,
The Mweb Team
Thank you for sharing your feedback.We’re glad to hear you’re happy with the product itself, however we understand your concern regarding response times across both the call centre and WhatsApp support. Delays in getting assistance can be frustrating, especially when you’re trying to resolve an issue quickly and expect consistent, timely support.Your feedback is important and has been noted, particularly around improving accessibility and reducing wait times across our support channels. We’re always working on improving these touchpoints to ensure a smoother and more responsive customer experience.Kind regards,
The Mweb Team
