Great eventually, terrible to the destination

Hi Mthembeki,
We understand how frustrating it must feel to have a positive outcome in the end, but go through a difficult and lengthy process to get there. Waiting for assistance can take away from what should otherwise be a smooth and efficient experience. This experience has clearly not met the level of consistency and responsiveness we aim to deliver from start to finish.
Your feedback will be shared with our Customer Journey and Service Quality Teams for review and improvement, as we work towards reducing wait times and ensuring a more seamless experience for you and all our clients.
We remain committed to improving your overall experience and ensuring future interactions are smoother and more efficient.
Kind regards,
Mweb Team