E
Ebraheem
1 reviews | Active since May 2026
04 May 2026, 17:26
Great effort from the agent who assisted
Great effort from the agent who assisted. Straight to the point and very respectful. However it took a waiting period of an hour for an agent to connect. This i believe is an internal tooling issue which Mweb internal devs should look into. Or hire more chat associates
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Mweb's replyOfficial
05 May 2026, 08:19Hi Ebraheem,
Thank you for taking the time to share this feedback. We appreciate you recognising the effort of the agent who assisted you, and we’re glad to hear the interaction was clear, respectful, and straight to the point.
At the same time, we acknowledge your concern regarding the extended one-hour wait before being connected to an agent. We understand how frustrating this can be, and your comments around possible internal tooling constraints or chat capacity are valid. This feedback will be shared with our Service Quality Team for review and improvement, as reducing wait times is a key focus for us.
Kind regards,
Mweb Team
Thank you for taking the time to share this feedback. We appreciate you recognising the effort of the agent who assisted you, and we’re glad to hear the interaction was clear, respectful, and straight to the point.
At the same time, we acknowledge your concern regarding the extended one-hour wait before being connected to an agent. We understand how frustrating this can be, and your comments around possible internal tooling constraints or chat capacity are valid. This feedback will be shared with our Service Quality Team for review and improvement, as reducing wait times is a key focus for us.
Kind regards,
Mweb Team
Mweb's reply05 May 2026, 08:19
Official
Hi Ebraheem,
Thank you for taking the time to share this feedback. We appreciate you recognising the effort of the agent who assisted you, and we’re glad to hear the interaction was clear, respectful, and straight to the point.
At the same time, we acknowledge your concern regarding the extended one-hour wait before being connected to an agent. We understand how frustrating this can be, and your comments around possible internal tooling constraints or chat capacity are valid. This feedback will be shared with our Service Quality Team for review and improvement, as reducing wait times is a key focus for us.
Kind regards,
Mweb Team
Thank you for taking the time to share this feedback. We appreciate you recognising the effort of the agent who assisted you, and we’re glad to hear the interaction was clear, respectful, and straight to the point.
At the same time, we acknowledge your concern regarding the extended one-hour wait before being connected to an agent. We understand how frustrating this can be, and your comments around possible internal tooling constraints or chat capacity are valid. This feedback will be shared with our Service Quality Team for review and improvement, as reducing wait times is a key focus for us.
Kind regards,
Mweb Team