Great call centre, poor social media

I've had great customer service from Melanie in your call center who helped me upgrade my line today.

I have tried to Facebook messenger Mweb to resolve this issue previously, as I was unable to do it on my own on the self-service option on their website, but still, haven't received a response.

Disappointed with my initial dealings with Mweb as a man I spoke to from the call center assured me that I would be able to stream movies with a 2mps line, which I now know is impossible, as I can't even load Instagram stories most of the time.