Got off a slow start...

Hi  Ryan,

Thank you for sharing your experience. We understand how frustrating it can be when things start off slowly, and we appreciate you sticking with us during that time. It’s great to hear that the service improved and that you’re now having a better experience.

We’ve shared your feedback with the Service Quality Team so they can recognise the progress made and continue focusing on improving consistency for all our customers. If there’s anything you’d like us to look into or assist with, you’re welcome to connect with us on Hello Peter, and we’ll take it from there.

We’ll keep working to ensure a smoother and more reliable experience from the very start.

Kind regards,
Mweb Team