GOT DEBTED FOR NO SERVICE!

Received a call for installation, call center consultant verified that a tech will come out on the 1st April, I left work early for the appointment and to my surprise the tech did not show, anyway got a call on Sunday 4th from a tech himself asking if he can come today, all well I agreed. The technician explained to me that he does not have a router and will come back on Tuesday the 6th April with the router and will call the call center to activate my account, ONLY THEN WILL I DEBTED when the fiber is active and working as nothing is activated as yet. Tuesday came I did not get a router. TODAY 8th April I got debated for a full amount + PRO RATA for something I DO NOT HAVE that is not ACTIVE. I Need this to be resolved today! ***