Goodbye MWEB and Internet Solutions, and good riddance

I have been an MWEB customer since forever, and they hosted my website since 2014. Every month the hosting fee of R69 would be deducted (R34 off of my payslip as I am a Media24 employee, and R35 off of my bank account). Once a year, around July, the annual fee for the renewal of my domain would be deducted off of my bank account. No interaction needed from my side, it just worked.

Early in 2018 I received an email from MWEB that they will be sold to Internet Solutions, that the transaction will go through at the end of May 2018, but assurances were given that everything will carry on as before, no interaction would be needed.

In September I started getting statements and invoices from MWEB saying that my account was in arrears, that my domain had been suspended due to non-payment. Any attempt to speak to Joleen van Zyl, the woman who sent me the statements, was met with simply more statements and invoices. She just said that I should speak to HR at Media24. HR told me that MWEB hadn't included me on the list of employees that got R34's worth of assistance and that I should speak to MWEB. Upon enquiring with MWEB about the list I got told that there is no such list.

Somewhere, someone had dropped the ball, the arrangement between myself and MWEB had been broken (but not by me), and yet I was held liable for the full cost of the outstanding amount. I have been trying to get to the bottom of this since September 2018 when I was first made aware of the fact that something is wrong on my account. It is now almost the end of January 2019, and after another round of phone calls and email correspondence, I have had enough. The only responses I get are emails with statements and invoices, no-one at MWEB was willing to take up my cause or to even try to retain me as a customer. No 'solutions' at Internet Solutions, it seems.

The only option I am left with is could do was to pay the outstanding R246.10 and close my account. Let's hope that MWEB and Internet Solutions honour that agreement. I am now forced to host my website elsewhere.