GOOD TO BAD

My husband has a contract with Mweb, We recently moved house and had to cancel the line and start a new contract. We didnt want to sit for hours on the phone placing a new order therefor we did it online. We still have not received a phone call or anything and seems like the order is just sitting there no communication what so ever. tried calling and submitting a query online but funny enough there is no options for following up on orders to see if there is any problems. The last contract I took out with Mweb surely didnt take this long. Order number X***