Good Salesmanship to get the deal - no delivery after the fact!

I called Mweb, (Through open serve) to set up my fibre for my new place of residence. The previous tenants had left the hardware in the unit. I provided the B number requested to check if the line was free. The unit has been open for over 2 months. The agent said the line was clear and activation will take place within 48 hours. I then check on my order to find : ISP Switch in Progress estimated time: 13th December 2021. I was originally told the line was clear to proceed, if this was the case I wouldn't have signed up. Bearing in mind; as part of the special, my first month is free.. I know loose out. The worst of it is that I need to work from home too. I called through twice to get this sorted and it is still not rectified.

Very good salesmanship to get the deal, no delivery after the fact!

Disappointing to say the least :(