E
Elton
1 reviews | Active since May 2026
11 May 2026, 10:11
Good network but it'...
Good network but it's taking too long to fix technical issue
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
11 May 2026, 10:36Hi Elton,
We understand how frustrating it is when a technical issue takes longer than expected to resolve, especially when the network itself is usually reliable and you’re depending on it day to day. We recognise the inconvenience this delay has caused and appreciate your patience.
At the moment, we can see that there is an ongoing outage, and Vumatel’s Team is actively working on resolving the issue as a high priority, as it is impacting multiple users in the area. Your account has been linked to receive an SMS notification the moment the issue is resolved, so you’ll be updated as soon as service stability is restored.
Your feedback regarding the experience will be shared with our Service Quality Team for review, as timely resolution and clear communication during outages are essential to the service we aim to provide.
If you need any further assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll be glad to assist.
Kind regards,
Mweb Team
We understand how frustrating it is when a technical issue takes longer than expected to resolve, especially when the network itself is usually reliable and you’re depending on it day to day. We recognise the inconvenience this delay has caused and appreciate your patience.
At the moment, we can see that there is an ongoing outage, and Vumatel’s Team is actively working on resolving the issue as a high priority, as it is impacting multiple users in the area. Your account has been linked to receive an SMS notification the moment the issue is resolved, so you’ll be updated as soon as service stability is restored.
Your feedback regarding the experience will be shared with our Service Quality Team for review, as timely resolution and clear communication during outages are essential to the service we aim to provide.
If you need any further assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll be glad to assist.
Kind regards,
Mweb Team
Best regards,
Mweb's reply11 May 2026, 10:36
Official
Hi Elton,
We understand how frustrating it is when a technical issue takes longer than expected to resolve, especially when the network itself is usually reliable and you’re depending on it day to day. We recognise the inconvenience this delay has caused and appreciate your patience.
At the moment, we can see that there is an ongoing outage, and Vumatel’s Team is actively working on resolving the issue as a high priority, as it is impacting multiple users in the area. Your account has been linked to receive an SMS notification the moment the issue is resolved, so you’ll be updated as soon as service stability is restored.
Your feedback regarding the experience will be shared with our Service Quality Team for review, as timely resolution and clear communication during outages are essential to the service we aim to provide.
If you need any further assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll be glad to assist.
Kind regards,
Mweb Team
We understand how frustrating it is when a technical issue takes longer than expected to resolve, especially when the network itself is usually reliable and you’re depending on it day to day. We recognise the inconvenience this delay has caused and appreciate your patience.
At the moment, we can see that there is an ongoing outage, and Vumatel’s Team is actively working on resolving the issue as a high priority, as it is impacting multiple users in the area. Your account has been linked to receive an SMS notification the moment the issue is resolved, so you’ll be updated as soon as service stability is restored.
Your feedback regarding the experience will be shared with our Service Quality Team for review, as timely resolution and clear communication during outages are essential to the service we aim to provide.
If you need any further assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll be glad to assist.
Kind regards,
Mweb Team
Best regards,