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gayatoenesa G
1 reviews | Active since Mar 2009
10 Apr 2026, 10:21
Good morning I am still frustrated with Mweb support
Good morning I am still frustrated with Mweb support. I've tried contacting them but they are either utterly useless or ***********, whichever is the stronger descriptive. I cannot be held liable for their errors nor held hostage for MY OWN money which they deducted *******ly. Their connection also sucks. This is totally unacceptable as they are quick to add you as a customer but hurl into the desert thereafter. I am tired. Please, l will welcome any suggestion which make the slogan " Customer is always King" valid Regards
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Mweb's replyOfficial
10 Apr 2026, 10:42Hello ***atoenesa. Thank you for reaching out and sharing your concerns. We understand how frustrating this experience has been, especially when it involves both service interruptions and billing concerns. Your feedback is taken seriously, and we want to help get this properly addressed for you.To ensure your case is handled securely and with full access to your account details, we will need to continue this conversation via private message. Please send us your registered email address so we can verify your profile and assist you directly without delay.In the meantime, here’s how we’ll approach this for you once we’re connected:
Kind regards,
The Mweb Team
- A full review of your billing history to confirm all debits and resolve any discrepancies
- A technical check on your line to identify the cause of the connection issues
- Escalation to the relevant support teams if recurring faults are detected
- Clear communication on timelines and resolution steps so you’re kept fully informed
Kind regards,
The Mweb Team
Mweb's reply10 Apr 2026, 10:42
Official
Hello ***atoenesa. Thank you for reaching out and sharing your concerns. We understand how frustrating this experience has been, especially when it involves both service interruptions and billing concerns. Your feedback is taken seriously, and we want to help get this properly addressed for you.To ensure your case is handled securely and with full access to your account details, we will need to continue this conversation via private message. Please send us your registered email address so we can verify your profile and assist you directly without delay.In the meantime, here’s how we’ll approach this for you once we’re connected:
Kind regards,
The Mweb Team
- A full review of your billing history to confirm all debits and resolve any discrepancies
- A technical check on your line to identify the cause of the connection issues
- Escalation to the relevant support teams if recurring faults are detected
- Clear communication on timelines and resolution steps so you’re kept fully informed
Kind regards,
The Mweb Team