RP
Ria P
1 reviews | Active since Jun 2026
03 Jun 2026, 13:07
Good luck communicating with Mweb.
I am trying to subscribe for a new Fibre line and am noticing it is extremely difficult to communicate with Mweb. You call in and hold for 45 to 60 minutes. I already got cut off once after spending this time on hold. The app does not activate for selfhelp enquiries.The wahtsapp chat is manned by dumb AI and has not connected to an agent for 40 minutes. Horrible service delivery.
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Mweb's replyOfficial
03 Jun 2026, 13:15Hi Ria,
We understand how frustrating it is to reach out across multiple channels and still not get the assistance you need, especially when you're eager to move forward with a new fibre installation. Starting a new service should feel straightforward and supportive, and it’s clear this has not been the case for you. A request has been sent to the team handling orders to urgently follow up on your fibre application. They have been asked to provide you with direct email feedback so you are kept informed and guided through the next steps without further delays.
If you’d like us to provide any further assistance, you can send us a direct message on Hello Peter and we will take it forward with the relevant team.
Kind regards,
Mweb Team
We understand how frustrating it is to reach out across multiple channels and still not get the assistance you need, especially when you're eager to move forward with a new fibre installation. Starting a new service should feel straightforward and supportive, and it’s clear this has not been the case for you. A request has been sent to the team handling orders to urgently follow up on your fibre application. They have been asked to provide you with direct email feedback so you are kept informed and guided through the next steps without further delays.
If you’d like us to provide any further assistance, you can send us a direct message on Hello Peter and we will take it forward with the relevant team.
Kind regards,
Mweb Team
Best regards,
Mweb's reply03 Jun 2026, 13:15
Official
Hi Ria,
We understand how frustrating it is to reach out across multiple channels and still not get the assistance you need, especially when you're eager to move forward with a new fibre installation. Starting a new service should feel straightforward and supportive, and it’s clear this has not been the case for you. A request has been sent to the team handling orders to urgently follow up on your fibre application. They have been asked to provide you with direct email feedback so you are kept informed and guided through the next steps without further delays.
If you’d like us to provide any further assistance, you can send us a direct message on Hello Peter and we will take it forward with the relevant team.
Kind regards,
Mweb Team
We understand how frustrating it is to reach out across multiple channels and still not get the assistance you need, especially when you're eager to move forward with a new fibre installation. Starting a new service should feel straightforward and supportive, and it’s clear this has not been the case for you. A request has been sent to the team handling orders to urgently follow up on your fibre application. They have been asked to provide you with direct email feedback so you are kept informed and guided through the next steps without further delays.
If you’d like us to provide any further assistance, you can send us a direct message on Hello Peter and we will take it forward with the relevant team.
Kind regards,
Mweb Team
Best regards,