Good for nothing Timewasters

It has been a hellish month with constant calls to Mweb to try and sort our internet. For a funny reason our package was down graded without our knowledge or consent. Since then Mweb has been passing the buck to Telkom. Telkom came and reset our internet and still nothing has changed. We were promised that the technical error would be escalated to the Senior Tech Support and this was last week.On Monday we were promised a call back, to no avail, on Tuesday there was another promise to call at 3.30pm. As of today we are still struggling, not to mention the exorbitant telephone bill acquired because of having to call your call center.<br> We are paying for a service that we are not receiving and our business is losing money by Mweb's inability to sort this issue out. This is not consistent with Mweb's reputation as a leading internet provider. When did you start this nonsense of failing to resolve your customer's queries. When did you start failing to comply with the other end of your bargain. We have a contract stick to it, deliver what you promised!!!!