Good experience

Normally I'm complaining about Mweb but this is a positive experience. Years back when I moved from ADSL to LTE Mweb made an error and instead of adding LTE as user product on my account they added it as a different user,. This meant my email details and LTE products reflected with different user numbers but will not be charged additional. When I swopped to Fibre they kept this arrangement. Beginning of week I received an SMS stating I would now be charged R59 pm if I want to the user which contains my email. I contacted Mweb admin to query this and after speaking to Mweb's, fully expecting a lot of red tape and been transferred from department to department, they quickly sorted it out.