NK
Nompumelelo K
1 reviews | Active since Oct 2024
07 Apr 2026, 17:15
Good day I am writing to formally raise a complaint regarding incorrect and unexplained charges on my account since February. We started our service in February, and since then: - We were charged a cancellation fee of R2725, despite not cancelling the s
Poor service we received since we started in feb zero stars
Helpful (0)
Replies (2)0
Replies (2)
Mweb's replyOfficial
08 Apr 2026, 08:30Hi Nompumelelo, being billed a cancellation fee of R2725 when your service was newly started in February is understandably concerning, especially if no cancellation request was ever made. That kind of discrepancy needs to be carefully reviewed to ensure your account is accurate and aligned with your service history.
We’d like to take full ownership of this and get clarity on exactly how this charge was app****, including checking for any system-triggered events or account changes that may have caused it. Once verified, we’ll ensure the correct adjustments are made without delay.
To move this forward securely, please send us a private message with your account details (such as your registered email address or account number), along with any supporting information you may have. This will allow us to locate your profile and begin the investigation immediately.
We’ll keep you updated throughout the process and ensure this is resolved as quickly as possible.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply08 Apr 2026, 08:30
Official
Hi Nompumelelo, being billed a cancellation fee of R2725 when your service was newly started in February is understandably concerning, especially if no cancellation request was ever made. That kind of discrepancy needs to be carefully reviewed to ensure your account is accurate and aligned with your service history.
We’d like to take full ownership of this and get clarity on exactly how this charge was app****, including checking for any system-triggered events or account changes that may have caused it. Once verified, we’ll ensure the correct adjustments are made without delay.
To move this forward securely, please send us a private message with your account details (such as your registered email address or account number), along with any supporting information you may have. This will allow us to locate your profile and begin the investigation immediately.
We’ll keep you updated throughout the process and ensure this is resolved as quickly as possible.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's replyOfficial
08 Apr 2026, 10:19Hi Nompumelelo,
We understand your frustration regarding the charges on your account, and we’ve reviewed your service history carefully.
The cancellation fee that was billed earlier has been credited after the service was reconnected. The recent amount on your account includes the subscription fees for March and April. We kindly ask that you double-check the invoice sent to your email for a full breakdown of these charges.
We appreciate your patience while reviewing this and are confident this clarifies the recent billing.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply08 Apr 2026, 10:19
Official
Hi Nompumelelo,
We understand your frustration regarding the charges on your account, and we’ve reviewed your service history carefully.
The cancellation fee that was billed earlier has been credited after the service was reconnected. The recent amount on your account includes the subscription fees for March and April. We kindly ask that you double-check the invoice sent to your email for a full breakdown of these charges.
We appreciate your patience while reviewing this and are confident this clarifies the recent billing.
Kind regards,
The Mweb Team
The Mweb Team