Good Customer Service

At the start of the month I considered moving away from MWEB due to a reoccurring speed issue each month which is really frustrating an unbearable to use. I was feed up that its the same issue months on end an each time we have to do standard trouble shooting an wait on a Telkom techii to come out only to tell us our line is fine there is no issue & that we able to upgrade to a 4MB plan which Mweb advised they unable to provide. The only reason I will remain with MWEB is for the awesome customer service I have received since I joined, an yes I have recommended you guys an got friends to join, as annoying as the slow speeds are I'd rather deal with someone that try their utmost best trying to resolve the issue than a useless Telkom agent that couldn't care less. However hopefully this issue doesn't occur again an gets sorted out ASAP before slow speeds leads me to finding a new ISP