Good at its business...

Hi Thandazani,We understand how frustrating it can be to wait longer than expected for a fault to be attended to, especially when connectivity is important to your day‑to‑day needs. At the same time, we appreciate you acknowledging the professionalism of our technicians in the field.
Your comments around fault turnaround times and service prioritisation will be shared with our Service Quality Team for review, as improving responsiveness and coordination is an important focus for us. If you’re currently experiencing an unresolved issue or would like us to look into a specific fault, please feel free to reach out to us via Hello Peter with a brief description, and we’ll be glad to assist further.
Kind regards,
Mweb Team