Good and bad, good f...

Hi Shaun, thank you for sharing your experience. It’s great to hear that you’re satisfied with the service overall, and we appreciate you highlighting that. At the same time, we understand that long waiting times to reach an agent can be frustrating, especially when you need assistance quickly. That balance is important, and your feedback reflects exactly where the experience can feel impacted. Our focus remains on delivering reliable service while continuing to improve accessibility to support so that assistance is as smooth as possible when you need it. Kind regards,
The Mweb Team