Give me the service I pay for PLEASE!!!!

I have no idea why customers always have to go this route and complain in order to get the service they pay for I did everything to the book with the move order, a month in advanced, in order to not have my connection delayed, and be connected on the 1st which is today, and now i have to wait 7 to 10 working days like why>???? My kids do homeschooling and my wife works from home, everyone needs the internet

I did my part so please do yours, all you have to do is activate me, it takes five minutes not 7 to 10 working days

I always pay in time and in advanced, why do you treat me like this? Looks at how long I have been your customer, give me the service I pay for PLEASE!!!!